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How hokibet188 Handles Your Personal Information

Your account data — from login details to wallet activity across Touch 'n Go eWallet, Boost, and GrabPay — is collected for one purpose: to keep your account running smoothly and securely.

No data sold to third partiesSSL-encrypted account sessionsTouch 'n Go eWallet & Boost transaction records kept securelyYou can request your data anytime

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HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Retention and Security

hokibet188 applies a layered approach to account data: encryption at rest, SSL on every session, and strict internal access controls so only the team members who need your data to resolve a support case can see it. Players in Kuala Lumpur and across Malaysia can expect the same security standards regardless of whether they access the platform through a mobile browser or a desktop session. Below are the four pillars that shape how we handle your information day to day.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage non-essential cookie consent through your account settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. Unusual access attempts trigger an automatic account flag for our security team to review.

Data Retention

Transaction records — including GrabPay and Boost wallet history — are retained for as long as your account is active and for the period required to meet our operational and legal obligations.

Requesting Changes

You hold the right to access, correct, or request erasure of your data. Submit the request via live chat or email; we verify your identity before any changes are applied.

What Information We Hold and Why

hokibet188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — your name, contact information, and the payment methods you link, including Touch 'n Go eWallet, Boost, and GrabPay wallet identifiers. Every time you top up via DuitNow or FPX, a transaction record

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is stored against your account to support withdrawal verification and account history. We also log device and session data — browser type, IP address, and session timestamps — to detect unusual access patterns and keep your account secure. Cookies are used to remember your login state
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and to measure which pages you visit most, so we can improve the experience for returning accounts. We do not sell or rent your data to any outside parties. Data shared with our payment processors (for example, when your Touch 'n Go eWallet transfer is confirmed)
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is limited to what those processors need to complete the transaction. You may withdraw consent for non-essential data use at any time by contacting our support team. Access to and use of this platform is subject to local law and available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, update, or delete the personal data we hold on your account, our support team handles privacy requests directly. Reach us through live chat on the hokibet188 site, by email at our dedicated privacy address, or through the in-app message centre if you are accessing from your mobile. We aim to acknowledge all data requests within one working day and resolve them as quickly as the verification process allows.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders about how their data is managed on hokibet188. If your question is not covered here, reach out through live chat and our team will walk you through the specifics of your account.

We collect your name, contact details, and the payment method identifiers you link — such as your Touch 'n Go eWallet or Boost account reference — along with device and session data at login.

Payment data is shared only with the processor needed to complete your transaction — for example, when you transfer via GrabPay or DuitNow. It is not shared with advertisers or third-party data brokers.

Yes. Contact us by live chat or email with your registered account details. Once we verify your identity, we will compile and send you a summary of the data associated with your account.

Send a deletion request through live chat or email. We will verify the account, process the erasure for data we are not required to retain by law, and confirm completion once done.

We use session cookies to keep you logged in and optional analytics cookies to measure site performance. You can withdraw consent for non-essential cookies in your account settings at any time.

Transaction records — including FPX and Touch 'n Go eWallet history — are kept for as long as your account is open and for the period our operational and legal obligations require after closure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hokibet188 Handles Your Personal Information

Data Handling, Cookies, Retention and Security

Cookie Controls

Account Security

Data Retention

Requesting Changes

How to Reach Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does hokibet188 collect when I register?

02 Is my payment data shared with anyone outside hokibet188?

03 Can I request a copy of the data hokibet188 holds on me?

04 How do I ask hokibet188 to delete my account data?

05 Does hokibet188 use cookies and can I turn them off?

06 How long does hokibet188 keep my transaction history?

Privacy Policy

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